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We understand that life happens and plans can change. To help our operations run smoothly and to respect the time and dedication of our team, we’ve established the following cancellation policy:

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1. 24-Hour Notice: If you need to cancel or reschedule your housekeeping appointment, we kindly ask that you provide at least 24 hours' notice prior to your scheduled service time.

2. Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment will incur a cancellation fee equivalent to 50% of the service rate.

3. No-Show Policy: If our team arrives at the scheduled time and is unable to access your home, or if the service is cancelled upon arrival, a no-show fee of 100% of the service rate will apply.

4. Communication: All cancellations or rescheduling requests must be made via phone or email. Please ensure you receive a confirmation from our team to avoid any misunderstandings.

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Thank you for your understanding and cooperation.